28 August 2019

SENIOR CLIENT SERVICES MANAGER

Home Group

Location: Norfolk
Salary: £25,000 to £27,850

Job Description

Senior Service Manager
Permanent

Full Time (37.5 hpw)

Salary starts at £25,000 to £27,850 per annum (pro rata) rising to £36,300 per annum (pro rata) through length of service

On call shift payment of £14.30 per session

You also get to use our award winning benefits package

Delivering support with a difference. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome team. As a great leader you have a genuine passion to lead our services in delivering aspirational person centred housing related support.  You’ll have overall responsibility for managing two of our services in Norwich for single homeless people.

The services are split over two sites, a shared house for 12 with an office on site, and two small blocks of 9 bedsits. Customer support needs range from substance misuse, offending history, mental health support needs and low level learning difficulties. We help our customers to develop their skills in tenancy management and life skills so that they can, wherever possible, move into independent accommodation when they move on from us.  

Leading a small team of support colleagues, you’ll deliver efficient, high quality, cost effective and customer centred services. You’ll empower our customers to live independently and make it a great place to work for our colleagues.  As Team Manager and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues.  You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

About our teams

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. There are 5 in the team and we don’t just love to support our customers, we’re there for each other too!  We have three Support Workers, one Support Coordinator and a new Apprentice.

You will also join the wider East Regional management team and will work for our Operations Manager, Kayley. Kayley has worked for Home Group for 11 years and in her spare time enjoys yoga, art and has recently started Couch to 5k.

Working hours

Here at Home Group we work flexibly and the focus is on getting the job done and that means trusting each other. We do expect the majority of hours to be worked in the service, but there will be opportunities to flex your working pattern to suit you and our customers and colleagues.

A bit about you

We want someone like you, who has experience as a Manager in the sector, with experience of the associated KPI’s, budgets, housing management duties and can drive the consistent delivery of high quality services to meet the needs of our customers and commissioners.  

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders.  We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  

We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.  You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives.

As this is a leadership role, you’ll need to travel around to spend time with your peers and attending meetings with your stakeholders in the area. You could do this role using public transport, or if you drive and have access to a car that would also be amazing! (We pay your expenses to cover this use!)

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Senior Client Services Manager job description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To Apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and cover letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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