Housing Management Coordinator
Part time working 25 hours per week

Temporary, maternity cover 6-12 months
Salary starts at £17,600 to £19,100 per annum pro rata rising to £23,500 per annum pro rata through performance. Plus sleep in allowance.

80 years of building aspirations and changing lives
We have been changing people’s lives for the better for the last 80 years.  Our colleagues who are passionate, committed and truly inspirational have made us what we are today; the UK’s largest affordable and supported housing provider which builds aspirations and changes thousands of vulnerable people lives every single day.   

Joining us as a Housing Management Coordinator (known internally by us as a Housing Management Coordinator – Level 3), you’ll be part of our amazing team which provides support to customers that are placed in temporary housing.
Britannia House temporary accommodation works in partnership with St Edmundsbury Council accommodating homeless customers while the council decides if they have a statutory duty to provide permanent housing. The development and maintaining of this relationship is key to the success of the service and you must have a proven record in working with key stakeholders in a successful and positive manner.
 
You will have significant experience in housing management and tenancy support and understand the complexities of managing an accommodation based service with vulnerable customers.  Britannia House will provide accommodation for single people and couples with families being housed at our satellite site at Mudds Yard.

Leading on tenancy support, you’ll provide a dedicated housing management service to our customers, supporting them to maintain their tenancy and manage their rent accounts.  You’ll be helping our customers to develop the independent living skills they need to successfully move on with a positive future. 

You’ll provide dedicated housing support in many different ways which will include, helping our customers with submission of their housing benefit claims and following this up to ensure that it is received on their rent account.  You’ll turn around vacant bed spaces so that new customers who need our help to change their lives can move in quickly.  Through effective void and maintenance management, you’ll also ensure that our service achieves maximum occupancy, that our properties are maintained up to hotel standards and that we are health and safety compliant.     

A bit about us
We are one of the UK’s largest providers of high quality housing and supported housing services and through our Care and Support services, we make a real different to the lives of 30,000 vulnerable people in over 500 supported housing, justice and health services each year.  Join us and be part of an organisation that through building homes, aspirations and independence, makes a real difference to thousands of people lives every single day.

A bit about you
We want someone like you, solutions focused and passionate for helping vulnerable people make positive and lasting changes to their lives.  To flourish in the role, you’ll have previous experience of effectively managing a housing management caseload and overseeing landlord and housing management duties.  This will include re-letting of rooms, collection of rent, and taking formal tenancy action where required. You’ll be great at managing your own time, working on your own initiative, have strong written and verbal communication skills and be able to positively influence people from all different backgrounds.  We’ll also be really impressed with your practical understanding of risk assessments, safeguarding, confidentiality and your strong IT skills too. 

Housing management coordinators will provide night cover on a 3 week rota basis, 4.30pm start till 00:00 sleep in then 7am till 9am Monday to Friday. Saturday shift 2pm till 00:00 sleep in 7am till 9am, Sunday’s 4.30pm start till 00:00 sleep in then 7am till 9am. Lone working will be involved at the service. Shift pattern 3 on 6 off, 4 on 7 off also covering bank holidays.

We will be providing Home Achievement Programme to support customers in their education and employment options.  We will also be using Patient Activation Measure (PAM) to improve customers’ engagement with their health and wellbeing.  Training and experience of th


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